Reference

Terms That Govern Your 99ar Account

These terms set out what you agree to when you create and use a 99ar account, including how payments through JazzCash, Easypaisa, and Raast are handled, what we expect from you, and what you can expect from us.

Account EligibilityJazzCash, Easypaisa & Raast PaymentsWallet & Withdrawal RulesAccount Suspension PolicyDispute Process
99ar Terms That Govern Your 99ar Account
HOW WE HANDLE IT

Account Security and Policy Commitments

We apply account-level controls to protect your data and your wallet. Every account action — login, deposit, withdrawal request — is logged against your session. If we detect unusual activity, we pause the account and contact you before any funds move. You can request a full record of your account activity by contacting support; we retain transaction data in line with applicable standards and will share it with you on request.

Data Retention

We keep your account and transaction records for as long as required under applicable standards. You may request a copy of your data through our support channel at any time.

Payment Verification

Withdrawals to JazzCash, Easypaisa, or Raast are verified against your registered account before release. This step protects your wallet from unauthorised requests.

Account Security

Login sessions on 99ar use OTP verification tied to your registered mobile number. If your number changes, update it through support before attempting a withdrawal.

Policy Change Requests

If you believe a term has been applied incorrectly to your account, raise it via email or live chat with your account reference. We review each case individually.

CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question about your account, a payment held on JazzCash or Easypaisa, or a decision we have made, our support team is the right first step. Send a message through live chat on the site, email us directly, or use the in-app support option on mobile. We aim to respond to all terms-related queries within one business day.

Team online

Live Chat

Start a live chat session from the 99ar site or mobile browser. Describe your terms-related issue and our team will pull up your account directly.

Email Support

Email us with your registered account details and the specific clause or payment issue you want to dispute. We log every submission with a reference number.

In-App Help

Open the help section inside the 99ar mobile browser session. Terms-related requests submitted here are routed to the accounts team, not general support.

Common Questions About These Terms

The questions below cover what we hear most from Pakistan accounts — around payment rules, account closures, and what happens when a term is disputed. If your question is not here, live chat is the fastest route to an answer.

No. Our terms require that the wallet used for deposits and withdrawals belongs to the same person who registered the account. Third-party wallet transactions are declined and flagged for review.

If your account is suspended for a terms breach, your balance is held pending an investigation. We contact you through your registered email to explain the reason and the next steps.

The current version of our terms is always on this page. We do not notify every update individually, so we recommend checking this page if you notice a change in how your account behaves.

Yes. Email our support team with your account reference and the transaction ID of the withdrawal in question. We review disputes within one business day and confirm the outcome in writing.

No. The same terms apply whether you access 99ar through a mobile browser or desktop. Your account, wallet, and transaction history are consistent across both sessions.

Contact support via live chat or email before the updated terms take effect. We will process your closure request, confirm your final balance, and arrange a withdrawal to your verified Raast or Easypaisa wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.